Automate repetitive tasks to spend more time where it matters most.
Make it fast and efficient by handling routine work so your team can focus on essential tasks.
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The all-in-one multi-channel e-commerce platform for seamless customer service engagement
The platform you need to create a great customer experience.
Build powerful workflows to drive omnichannel conversations that matter while staying personal
Let your team manage increased conversations and delight your customers through context-driven engagement.
Engage
Unify siloed conversations across all your channels using one platform for connected customer engagement.
Automate
Save time answering common questions with a chatbot, canned, personalized responses, and route conversations efficiently.
Collaborate
Work seamlessly with different teams and tap into your internal subject matter experts for faster customer resolution.
Analyze
Track your performance across your conversations and tasks through easy-to-understand insights to get better.
Integrate
Integrate your existing applications with ease to support your entire customer engagement through one single platform.
Engage
Make it easy for your team to streamline support across channels and focus on customer experience.
The building blocks for cross-channel support experience that represents your brand.
Unify
Engage proactively with your customers and visitors across e-commerce platforms, live chat, bots, and social messaging in one place
Automate
Reply or follow up faster with custom bots, canned and personalized replies.
Qualify
Collect and prioritize information and channel them to the right team member.
Preview
See what your customers are typing and respond in seconds.
Optimize Engagement
Boost your engagement with personalized interactions through the customer's journey.
Manage with Ease
Gain control of your engagement even with increased chat volume.
Seamless Experience
Deliver a streamlined, personal and effortless customer experience.
Automate
Combine powerful workflows and customer context to deliver seamless and personalized engagement.
Automate workflows to save time for customers and your team
Efficiency
Engage and assign conversations through intelligent routing.
Personalization
Personalized interactions to deliver an experience unique to your customers.
No-code automation
Build hassle-free workflows to organize, and prioritize conversations.
Canned replies
Save common answers to easily insert them into conversations.
Task management
From beginning to end, managing tasks has never looked this simple. Create tasks with the right level of information like the departments, assignee, due date, and more.
Simplify your task management processes and empower your teams to work more efficiently.
Create and manage Kanban boards to help your team visualize the tickets that need to get done
Visualize your work like sticky notes on a board that you can move through multiple stages in one shared space
- Add comments to a task to clarify exactly what needs to be done so everyone is on the ball
- Track your tasks to provide your team with the ability to see which tasks require more attention
- Switch between list view or Kanban view while keeping all the important task details visible
Switch views
For increased flexibility, you quickly switch from a Kanban board to a list view to visualize work the way you want.
Set workflows
Streamline routine tasks with customizable rules to automatically assign tasks to a specific team member.
Spot bottlenecks
Knowing where the bottlenecks are can help you optimize your workflow and prevent future backlogs seamlessly.
Context
Access context-driven activities within customer profiles to get the right information at your fingertips
Scale your customer relationships, not your contact records.
Tap into your customer data and activity with every conversation to deliver faster and more personalized engagement.
Get complete customer context every time you engage in a conversation.
- Personalize every interaction and use customer data to deliver an experience unique to their needs.
- Engage with selected visitors through advanced targeting and enrichment
- Scale your engagement through contextual conversations using interactive messages
Profile management
Manage all your customer records and create smart segments for better visibility.
Personalization
See all your customer’s interactions in real-time to deliver personal support.
Context-Driven
Build your qualification and engagement strategy based on visitor behavior, and more.
Collaborate
Streamline internal communication and productivity to drive customer resolution a step forward.
The workspace you need to make team collaborations straightforward.
Create workspaces to organize your team conversations, tasks, files, and solve customer inquiries faster.
Collaborate, share updates and documents with different teams through one platform.
- Real-time collaboration and private mode to collaborate on challenging cases
- Create dedicated chat rooms across multiple accounts and invite the right team members to support your internal collaboration efforts
- Simplify the way you work with one platform for everyone and everything you need to deliver a great support experience
Search
Search for messages, files and links across all accounts with ease.
Note
Add internal comments to clarify exactly what needs to be done.
Tasks
Create tasks and follow-up instantly to keep track of all your key priorities.
Files
Centralise, manage, and share your files for faster accessibility.
Analyze
Deliver actionable insights to recognize improvements for a seamless customer experience.
Connect the dots and identify challenges before they become issues.
Get clarity on your customer interactions and team performance to understand what works best.
Tap on your multi-channel customer interactions and team performance insights without losing the thread.
- Customer feedback simplified to keep an eye on your SLAs
- Gain visibility on your best-performing team members
- Predict staffing needs based on when you get the most chats
Chat distribution
Identify chat density to trace the source for better resource allocation.
Chat volume
Track visitors’ and your teams’ productivity to increase satisfaction.
Source
Track your inbound languages and countries for better team planning.
Team performance
See chat volume, response time, and more to understand your workload.
Integrate
Save time and deliver proactive customer engagement by connecting your existing applications.
Build a complete customer journey from the apps you already have.
Do more by connecting the tools you use to drive team efficiency and customer satisfaction.
Seamless integration
Code-free integrations to boost your customer engagement through your existing applications.
Context supercharged
Connect your existing services to spend less time looking up information and switching between platforms.
Scale your customer service engagement
Easy to implement, use, and scale. Raincheck puts you in complete control of your engagement across multi-channel e-commerce platforms.
Engage
Messaging your way. Connect your messaging channels, and deliver seamless conversations.
Automate
Combine human interactions and the right dose of automation for a better customer delight.
Collaborate
Respond faster every time. Timely internal messaging means productivity and collaboration.
Analyze
Journey through key metrics. Track your performance and deliver what your customers deserve.
Integrate
Connect your existing applications to drive efficiency and productivity under one single platform.
Deliver
Scale your omnichannel engagement and keep the personal touch your customers deserve.
Connect Raincheck to your website
and begin delivering conversational customer experience
The platform you need to streamline your customer experience with ease.
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