The all-in-one multi-channel e-commerce platform for seamless customer service engagement

The platform you need to create a great customer experience.

Build powerful workflows to drive omnichannel conversations that matter while staying personal

Let your team manage increased conversations and delight your customers through context-driven engagement.

Engage

Unify siloed conversations across all your channels using one platform for connected customer engagement.

Automate

Save time answering common questions with a chatbot, canned, personalized responses, and route conversations efficiently.

Collaborate

Work seamlessly with different teams and tap into your internal subject matter experts for faster customer resolution.

Analyze

Track your performance across your conversations and tasks through easy-to-understand insights to get better.

Integrate

Integrate your existing applications with ease to support your entire customer engagement through one single platform.

Engage

Make it easy for your team to streamline support across channels and focus on customer experience.

The building blocks for cross-channel support experience that represents your brand.

Unify

Engage proactively with your customers and visitors across e-commerce platforms, live chat, bots, and social messaging in one place

Automate

Reply or follow up faster with custom bots, canned and personalized replies.

Qualify

Collect and prioritize information and channel them to the right team member.

Preview

See what your customers are typing and respond in seconds.

Optimize Engagement

Boost your engagement with personalized interactions through the customer's journey.

Manage with Ease

Gain control of your engagement even with increased chat volume.

Seamless Experience

Deliver a streamlined, personal and effortless customer experience.

Automate

Combine powerful workflows and customer context to deliver seamless and personalized engagement.

Automate workflows to save time for customers and your team

Automate repetitive tasks to spend more time where it matters most.

Make it fast and efficient by handling routine work so your team can focus on essential tasks.

  • Build chatbots, ticket forms, and asynchronous communication to support your around the clock customer engagement
  • Drive efficiency through business rules and intelligent routing to save time for your customers
  • Handle several conversations at once, while focusing on the experience
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Efficiency

Engage and assign conversations through intelligent routing.

Personalization

Personalized interactions to deliver an experience unique to your customers.

No-code automation

Build hassle-free workflows to organize, and prioritize conversations.

Canned replies

Save common answers to easily insert them into conversations.

Task management

From beginning to end, managing tasks has never looked this simple. Create tasks with the right level of information like the departments, assignee, due date, and more.

Simplify your task management processes and empower your teams to work more efficiently.

Create and manage Kanban boards to help your team visualize the tickets that need to get done

Visualize your work like sticky notes on a board that you can move through multiple stages in one shared space

  • Add comments to a task to clarify exactly what needs to be done so everyone is on the ball
  • Track your tasks to provide your team with the ability to see which tasks require more attention
  • Switch between list view or Kanban view while keeping all the important task details visible
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Switch views

For increased flexibility, you quickly switch from a Kanban board  to a list view to visualize work the way you want.

Set workflows

Streamline routine tasks with customizable rules to automatically assign tasks to a specific team member.

Spot bottlenecks

Knowing where the bottlenecks are can help you optimize your workflow and prevent future backlogs seamlessly.

Context

Access context-driven activities within customer profiles to get the right information at your fingertips

Scale your customer relationships, not your contact records.

Tap into your customer data and activity with every conversation to deliver faster and more personalized engagement.

Get complete customer context every time you engage in a conversation.

  • Personalize every interaction and use customer data to deliver an experience unique to their needs.
  • Engage with selected visitors through advanced targeting and enrichment
  • Scale your engagement through contextual conversations using interactive messages
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Profile management

Manage all your customer records and create smart segments for better visibility.

Personalization

See all your customer’s interactions in real-time to deliver personal support.

Context-Driven

Build your qualification and engagement strategy based on visitor behavior, and more.

Collaborate

Streamline internal communication and productivity to drive customer resolution a step forward.

The workspace you need to make team collaborations straightforward.

Create workspaces to organize your team conversations, tasks, files, and solve customer inquiries faster.

Collaborate, share updates and documents with different teams through one platform. 

  • Real-time collaboration and private mode to collaborate on challenging cases
  • Create dedicated chat rooms across multiple accounts and invite the right team members to support your internal collaboration efforts
  • Simplify the way you work with one platform for everyone and everything you need to deliver a great support experience
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Search

Search for messages, files and links across all accounts with ease.

Note

Add internal comments to clarify exactly what needs to be done.

Tasks

Create tasks and follow-up instantly to keep track of all your key priorities.

Files

Centralise, manage, and share your files for faster accessibility.

Analyze

Deliver actionable insights to recognize improvements for a seamless customer experience.

Connect the dots and identify challenges before they become issues.

Get clarity on your customer interactions and team performance to understand what works best.

Tap on your multi-channel customer interactions and team performance insights without losing the thread.

  • Customer feedback simplified to keep an eye on your SLAs
  • Gain visibility on your best-performing team members 
  • Predict staffing needs based on when you get the most chats
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Chat distribution

 Identify chat density to trace the source for better resource allocation.

Chat volume

Track visitors’ and your teams’ productivity to increase satisfaction.

Source

Track your inbound languages and countries for better team planning.

Team performance

See chat volume, response time, and more to understand your workload.

Integrate

Save time and deliver proactive customer engagement by connecting your existing applications.

Build a complete customer journey from the apps you already have.

Do more by connecting the tools you use to drive team efficiency and customer satisfaction.

Seamless integration

Code-free integrations to boost your customer engagement through your existing applications.

Context supercharged

Connect your existing services to spend less time looking up information and switching between platforms.

Connect Raincheck to your website
and begin delivering conversational customer experience

The platform you need to streamline your customer experience with ease.

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